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It says the theme is broken or missing a style sheet? If after installing the theme it says it is broken or the style sheet is missing it's nothing to worry. This is one of the most common errors new users to WordPress experience. Unzip the zip file that you downloaded from The ...

How do I add a custom captcha to the pop login and register forms? In your child theme's functions.php add the following: function ghostpool_custom_captcha() {          /* Validation code goes here */ return $captcha; } function ghost ...

How can I edit and/or register new image sizes? This theme uses WordPress's native image resize function add_image_size(). You can edit the theme's predefined image sizes by adding the following code to your child theme's functions.php file. You can change the image w ...

How do I restrict access to BuddyPress content? You can use the Paid Membership Pro plugin to create membership levels, charge for access and restrict specific content. You'll also need to use the BuddyPress Add On to control access to specific BuddyPress content ...

Why do I get a allowed/allocated memory size fatal error message? If you get a fatal error relating to allowed or allocated memory in order to fix this you’ll have to do two things: 1) Increase default WordPress memory limit: Using a FTP client, find the wp-config.php fil ...

How do I modify X and Y on my BuddyPress pages? Most BuddyPress page templates can be modified by adding the directory structure and file within your theme folder to override the default styling as explained here: https://codex.buddypress.org/themes/theme-co ...

I can't login because it says "Incorrect Captcha"? This is because you have activated the Google Captcha plugin but not set it up. If you don't want to use a captcha on the login form, go to Plugins > Installed Plugins and deactivated the Google Captcha plugin.  ...

How do I enable comments on pages? Go to Settings -> Discussion and make sure Allow people to post comments on new article is checked. Now on any page click the Screen Options button in the top right corner of the page and check the Discussion option. ...

I would like a refund? Before requesting a refund If you're having any issues with a theme you've just purchased this can be incredibly frustrating, however in most cases the issues can be quickly resolved. Please follow the steps in the document ...

How do I add a BuddyPress cover image? Go to Settings > BuddyPress, click the Options tab and make sure Allow registered members to upload cover images is checked. Now go to your BuddyPress profile page, by clicking your username anywhe ...

How do I create BuddyPress groups? I'm not sure why I get this question so often as creating groups has nothing to do with the theme, it's part of the BuddyPress plugin. However since I'm always asked please check the following: 1) Go to Settings > BuddyPr ...

I can't see my members in my Members Directory? If you are using the PMPro BuddyPress Addon this hides all users from the members directory unless they are assigned to paying membership level. To fix this issue do the following:Step 1: Go to Memberships > PMPro Bud ...

How do I remove the latest activity update in the profile header? If you're trying to remove the latest activity text from your profile header and it doesn't exist in the activity stream you can manually delete it. In your child theme's functions.php file add the following: delete_user_met ...

WPBakery Page Builder says I need to activate a license? The full version of WPBakery Page Builder (previously known as Visual Composer) comes with this theme. You do not need to activate any license to use it. You only need a license for two reasons: 1) You want to receive a ...

How do I add breadcrumbs? The breadcrumbs shown in the demo are added by the Yoast WordPress SEO plugin. Install this plugin and then go to SEO -> Search Appearance and click the Breadcrumbs tab and click Enabled.

How do I change or add new BuddyPress profile icons? The theme adds icons to the profile menu navigation tabs. However if you're using a plugin to add new profile tabs or want to change the existing icons you can do this using CSS. Go to Theme Options > Styling and in the CS ...

How do I stop my site reloading the fonts with a preload effect? This is known as async typography. To remove this preloading, in your child functions.php file add: function ghostpool_custom_async_typography() {     return false; } add_filter( 'ghostpool_asyn ...

How do I show all users in my BuddyPress members directory? For current members:BuddyPress will only show users in the members directory if they have  logged into to their account. You can get around this and activate all user accounts by installing and activating the Retroactive ...

I can't login after clicking my BuddyPress email activation link? The issue is the page URL contains the activation link which does not work with the popup modal login window. To fix this use the BP Autologin on Activation plugin which automatically logs the user in after clicking the email ...

How I do I disable the WordPress Admin Bar for users? WordPress is adding the admin bar to your website, not the theme. You can use the following plugin to disable the admin bar: https://en-gb.wordpress.org/plugins/hide-admin-bar/ If you're using BuddyPress go to Settings ...

How can I order posts by views daily, weekly or monthly? In your child theme's functions.php add: function ghostpool_wpp_postviews( $post_id ) {     // Accuracy: // 10 = 1 in 10 visits will update view count. (Recommended for high traffic sites ...

How do I redirect logged in users to their BuddyPress profile page? In your child theme's functions.php file add the following code at the bottom: function ghostpool_custom_login_redirect() { $current_user = wp_get_current_user(); return 'window.location.replace("' . get_blo ...

How do I add new fonts to theme options backend? To add custom fonts to the Theme Options typography options you can do the following:Step 1: Upload your fonts with the format (.ttf, .otf, .woff, .eot, .woff2) to your child theme in the directory wp-content/themes/child-the ...

How do I restrict access to the BuddyPress members directory and profile pages? You will need to be use the Paid Membership Pro plugin to create membership levels, charge for access and restrict specific content. You'll also need to use the BuddyPress Add On to control acces ...

After updating to WordPress 5.0 I can't use the WPBakery Page Builder? WordPress 5.0 introduced a new page editor called Gutenberg. Please ensure you have updated to the latest version of the theme and WPBakery Page Builder. To do this refer to your theme documentation.Once you've done this you ...

I cannot import the demo data If you cannot import the demo data because it never completes the import process or you receive an error it could be because one of the following reasons: Your PHP memory, file upload size, and/or execution limits are s ...

How do I set up the forums like the demo? The forums seen in the demo site are created using the bbPress plugin. Please install and activate this plugin from Plugins > Add New and search for "bbpress". Once you've activated the plugin your forums should be locate ...

Why am I not receiving registration/contact form emails? This is unlikely to be a theme issue and it is most likely server or plugin related.  To test this, activate the default Twenty Seventeen theme (don't worry this won't affect your site content). If the issues still ...

Can I import more than one demo on my site? Yes. You can import more than one demo on your site so you can use different pages and features from each demo. However, you can only use one set of theme options on your site. So if you import your first demo, this will ...

I can't update the theme - it says update failed? You must now use the Envato Market WordPress plugin to update the theme. When you do, sometimes you may see an update failed message. To fix this try the following: 1) Firstly, try clicking the update link again, s ...