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The Review

Does the theme support Cyrillic or Georgian characters? There may be some conflicts with the custom post type options and these characters. To fix this use the https://wordpress.org/plugins/cyr3lat/ plugin to convert Cyrillic and Georgian characters to Latin.

How to I add new child pages to auto hub form? If you want to create a new child page that is automatically added to your hubs when using the auto hub form read below. I'm going to use the example of creating a custom Preview child page for your hub. 1) Create a new pa ...

How do I find my ThemeForest Item Purchase Code? To find your licence key/purchase code you need to log into your ThemeForest account and go to your “Downloads” page. Locate the relevant theme and click on the Download button and next on the License Certificate&nb ...

I cannot see the icons on my site? This is probably because of a permission issues with the font used to display the icons. Using an FTP client set lib/fonts/ and lib/fonts/fontawesome/ permissions to 755 and the font file permissions to 644.

Why do I have so many different versions of the same image on my server? If you look in your uploads folder and see different versions of the same image this is perfectly normal. The theme crops each image to different sizes because these sizes are used in various places on your website. So you ma ...

How do I change the order of the hub tabs? To change the order of the hub tabs edit the menu order option in the Page Attributes panel on each child page. All pages have a value of 0 by default. The lower the number the more to the left the hub tab link will appear.

I get a Page Not Found error when I click on links? Sometimes your server rewrite rules need flushing. To do this go to Settings -> Permalinks and save the page. In some cases you may need to change the permalink structure. To do this in the Custom Structure fiel ...

Can a user delete their user rating? The theme does not support this feature by default so you'll need to installed the User Meta Manager plugin. Once you have installed and activated the plugin go to Users > User Meta Manager, find the desired user, click De ...

What SEO plugin do you recommend? All my themes work well with "Yoast SEO" WordPress plugin: https://wordpress.org/plugins/wordpress-seo/

How do I add a BuddyPress cover image? Go to Settings > BuddyPress, click the Options tab and make sure Allow registered members to upload cover images is checked. Now go to your BuddyPress profile page, by clicking your username anywhe ...

How do I add/remove widgets and Visual Composer elements to the sidebar? 1) If you don't want to display Visual Composer elements in your sidebar go to Appearance > Sidebars Editor select the desired sidebars and click the green "Override widgets" button so it turns grey. This is essential if y ...

How I do I disable the WordPress Admin Bar for users? I'm not sure why I get this question so much since it has nothing to do with the theme itself, but you'll find the answer to it here: http://www.wpbeginner.com/wp-tutorials/how-to-disable-wordpress-admin-bar-for-all-users-exc ...

How do I resize Google ads on my site? Visit the following site which explains how to make your Google ads responsive: http://www.labnol.org/internet/google-adsense-responsive-design/25252

I get the following error message "select2-css CDN unavailable. Some controls may not render properly." The Redux theme options framework loads some files from an external CDN server rather than loading them from your own server to improve the page load speed. If the CDN server goes down and you will receive this error but it u ...

I can see shortcodes in my excerpts - how do I use custom excerpts? Excerpts do not support shortcodes or HTML, they just display unformatted text. By default excerpts will strip all the HTML tags but you'll see raw shortcodes so you'll need to use custom excerpts to remove the ...

I've updated the theme and my translations have disappeared? All the text relating to the theme options and custom Visual Composer elements have now been moved to the theme plugin. As a result you will need to translate this text again. I apologize for the inconvenience, this was ...

Visual Composer says I need to activate a license? The full version of Visual Composer comes with this theme. You do not need to activate any license to use it. You are only asked for a license if you want to receive automatic plugin updates from the Visual Composer develope ...

How do I show the back to top button on mobile/tablet devices? Go to Theme Options > Styling and in the CSS Code box add : @media only screen and (max-width: 1023px) {     .gp-theme #gp-to-top { display: block !important; opacity: 0.7 !important; ...

I cannot see any related posts? Related posts are only displayed if posts have one or more of the same post tags as the post you are viewing. To add post tags to posts, on the right-hand side of the post add your tags from the "Tags" panel.

How do I manually add a review score that is not an average of the multi criteria? I never recommend editing the parent theme files but if you really want to add your own review score manually without it being an average of the multiple ratings you've added do the following: Open lib/inc/ratings.php and ...

How do I find the version of the theme I'm using? Go to Appearance -> Themes and hover your mouse over the theme thumbnail. Click the Theme Details button and a new window will pop up with the theme version number next to the theme title.

How do users add avatars (images) to their profiles? WordPress uses Gravatar to add avatars (user images). Register a free account at http://gravatar.com, associate it with the email you're using on your WordPress site and upload your avatar image. Now go back to your site and ...

Why can't I see ratings in my Google search results? While the theme has full schema markup so Google can display the ratings in search results it can take quite a while for Google to crawl your site and even then they may decide not to display the ratings in their search resul ...

I can't login after clicking my BuddyPress email activation link? The issue is the page URL contains the activation link which does not work with the popup modal login window. To fix this use the BP Autologin on Activation plugin which automatically logs the user in after clicking the email ...

How do I add hub categories to my navigation menus? Go to Appearance -> Menus and in the top-right corner click the Screen Options button and check the Hub Categories option. You will now be able to add hub categories to your menus.

Why do I not see the featured images on my site? 1) Make sure you have selected a featured image for each post/page/slide. 2) Make sure you have not set the image width to 0 or left it empty on the Theme Options pages, Also make sure you've not set it to 0 (it can be left ...

How do I add comments to the parent hub page? Open hub-template.php and find:</article>Above this add:<?php comments_template(); ?> Now go a hub page, edit it and click the Screen Options button in the top right corner of the page and make sure the Discussio ...

I cannot create user groups? I'm not sure why I get this question so often as creating groups has nothing to do with the theme, it's part of the BuddyPress plugin. However since I'm always asked please check the following: 1) Go to Settings > BuddyPr ...

How can I remove the decimal points from my ratings? To remove the decimal points from your ratings open lib/inc/ratings.php and find each occurrence of number_format and change the 1 within the brackets to 0, so for example this: number_format( $GLOBALS['ghostpool ...

Why do I get a allowed/allocated memory size fatal error message? If you get a fatal error relating to allowed or allocated memory in order to fix this you’ll have to do two things: 1) Increase default WordPress memory limit: Using a FTP client, find the wp-config.php fil ...

How do I insert advertisements on my site? To insert advertisements in the header and footer go to the Theme Options page of your theme and locate the header and footer content options (not available on all themes). To insert advertisements in your sidebar ...

How do I change the user rating and/or number of votes? Install the following plugin: https://ku.wordpress.org/plugins/show-hidden-post-meta/ Now edit the hub page with the user rating and/or votes you want to edit and scroll down to the Custom Fields panel and ...

My plugins are automatically inserting content into my sidebar and footer? This is happening because you have enabled Visual Composer support via the Visual Sidebars Editor plugin, which allows you to insert Visual Composer elements in your sidebar and footer areas. If you don't need to display ...

How do I display the hub title in the browser on child pages when using WordPress SEO plugin? If you're using the WordPress SEO plugin it will overwrite the theme settings for how the page title is displayed in the browser. You can adjust the title display from SEO > Titles & Metas.To add the parent hub title t ...

How do I add a Favicon to my site? This is controlled by WordPress, not the theme. Go to Appearance > Customize > Site Identity > Site Icon.

How do I redirect back to the pages list after using the Automatic Hub Creation form? Open lib/inc/auto-hub-pages.php and find:wp_redirect( get_permalink( $hub_page_id ) );Replace with:wp_redirect( admin_url( '/edit.php?post_type=page' ) );

How do I custom captcha to the pop login and register forms? In your child theme's functions.php add the following: function ghostpool_custom_captcha() {          /* Validation code goes here */ return $captcha; } function ghost ...

How do I add/edit/remove theme options? There are two types of theme options. You have the global theme options on the Theme Options page and you have the individual options on individual pages. Global Theme Options This theme uses the Redux framework for the&nbs ...

How do I convert a lot of my posts to review pages? You can use a plugin such as Convert Post Types plugin to convert one post type to another (such as posts to page) in bulk.

My site is running slow, what can I do? Before blaming the theme there are a number of things that may be causing your site to slow down.  First ask yourself, does this issue occur when you are using any other theme? If it does, then it's probably a server or ...

I can't change the site title and description on the homepage? If you're using the homepage imported from the demo data and have Yoast SEO activated then the site title is being pulled from this homepage. Edit the page, scroll down to the Yoast SEO panel and edit the Site Title field.

How do I modify the BuddyPress registration fields/template? BuddyPress provide documentation on how to modify the registration fields here: https://codex.buddypress.org/getting-started/guides/modifying-the-registration-form/ If you're using BuddyPress, then the registration ...

How do I change options on custom page templates and custom post types? To change the options on custom page templates and custom post types you should create a child theme and add the following to your functions.php file: function ghostpool_custom_init_variables() { // Custom page t ...

Do you do custom work? I do not personally do custom work but you can contact my developer OurWebMedia who does all the custom work for my customers. You can check out their previous work and get a quote from them at http://www.ourwebmedia.com/ghos ...

I can't save the Theme Options page? This error occurs because your server limits the amount of data that can be saved at one time. There are two ways to increase this limit: 1) Edit your php.ini file and increase the max_input_vars function to around 3000 e.g. ...

How do I change the page the login form redirects to? In your child theme's functions.php file add: function gp_login_redirect( $gp_redirect ) { $gp_redirect_link = ''; $gp_redirect = '<script data-cfasync="false" type="text/javascript">window.location ...

It says the theme is broken or missing a style sheet? If after installing the theme it says it is broken or the style sheet is missing it's nothing to worry. This is one of the most common errors new users to WordPress experience.Unzip the zip file that you downloaded from Theme ...

How do I enable comments on pages? By default pages do not display comments. To add comment support copy page.php to your child theme and add the following tag where you want the comments to appear: <?php comments_template(); ?> Next go to Set ...

Using Hub Fields With Foreign Characters If you're using a character set other than latin hub fields will not work by default. If you're using Cyrillic characters then you can use the following plugin https://wordpress.org/plugins/cyr3lat/, otherwise read below:Go t ...

How do I open the affiliate button link in a new window? In your child theme's functions.php file add: function ghostpool_affiliate_link_target() { return '_blank'; } add_filter( 'gp_affiliate_link_target', 'ghostpool_affiliate_link_target' );

Why am I not receiving emails from my contact form? This issue has nothing to do with the theme, it is most likely a server or plugin issue. Make sure whatever contact form plugin (e.g. Contact Form 7) you're using is set up correctly and there are no typos the  ...

What size are the page header images? The page header image is a background image which is not a fixed width. If you are using the full width page header format then the image width will depend on the size of the browser window. I would suggest using an image of ...

My translations are no longer working since the theme update? Sorry for the inconvenience, Envato has asked me to move certain features to the theme plugin. This means all the theme options and custom Visual Composer elements have been moved the theme plugin. You can now translate all t ...

I cannot import the demo data If you cannot import the demo data because it never completes the import process or you receive an error it could be because one of the following reasons: Your PHP memory, file upload size, and/or execution limits are s ...

How do I add breadcrumbs? The breadcrumbs shown in the demo are added by the Yoast WordPress SEO plugin. Install this plugin and then go to SEO > Dashboard > Features and enabled Advanced Features and save. Now go to SEO >  ...

How do I allow users to register to my site? This is a general WordPress option that can be found under Settings -> General -> Anyone can register. If you're using BuddyPress go to Settings -> BuddyPress -> Pages and select the desired page from the Registr ...

I cannot access the drop down menu links on Android devices? By default Android will redirect to the top level menu item link URL as soon as it is tapped. To display a submenu, users must tap, and without lifting their finger slide off of the menu item.