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Does the theme support Cyrillic or Georgian characters? There may be some conflicts with the custom post type options and these characters. To fix this use the https://wordpress.org/plugins/cyr3lat/ plugin to convert Cyrillic and Georgian characters to Latin.

How to I add new child pages to auto hub form? If you want to create a new child page that is automatically added to your hubs when using the auto hub form read below. I'm going to use the example of creating a custom Preview child page for your hub. 1) Create a new page ...

How do I add breadcrumbs? The breadcrumbs shown in the demo are added by the Yoast WordPress SEO plugin. Install this plugin and then go to SEO -> Search Appearance and click the Breadcrumbs tab and click Enabled.

How do users add avatars (images) to their profiles? WordPress uses Gravatar to add avatars (user images). Register a free account at http://gravatar.com, associate it with the email you're using on your WordPress site and upload your avatar image. Now go back to your site and ...

I get a Page Not Found error when I click on links? Sometimes your server rewrite rules need flushing. To do this go to Settings -> Permalinks and save the page. In some cases you may need to change the permalink structure. To do this in the Custom Structure fiel ...

I get the following error message "select2-css CDN unavailable. Some controls may not render properly." The Redux theme options framework loads some files from an external CDN server rather than loading them from your own server to improve the page load speed. If the CDN server goes down and you will receive this error but it u ...

I cannot see the icons on my site? This is probably because of a permission issues with the font used to display the icons. Using an FTP client set lib/fonts/ and lib/fonts/fontawesome/ permissions to 755 and the font file permissions to 644.

I cannot import the demo data If you cannot import the demo data because it never completes the import process or you receive an error it could be because one of the following reasons: Your PHP memory, file upload size, and/or execution limits are s ...

How do I create BuddyPress groups? I'm not sure why I get this question so often as creating groups has nothing to do with the theme, it's part of the BuddyPress plugin. However since I'm always asked please check the following: 1) Go to Settings > BuddyPr ...

How do I allow users to register to my site? This is a general WordPress option that can be found under Settings -> General -> Anyone can register. If you're using BuddyPress the register page should have been created automatically. If it has not, create a new pa ...

How do I change the page the login form redirects to? In your child theme's functions.php file add: function gp_login_redirect( $gp_redirect ) { $gp_redirect_link = ''; $gp_redirect = '<script data-cfasync="false" type="text/javascript">window.location ...

Why do I not see the featured images on my site? 1) Make sure you have selected a featured image for each post/page/slide. 2) Make sure you have not set the image width to 0 or left it empty on the Theme Options pages, Also make sure you've not set it to 0 (it can be left ...

How do I add/edit/remove theme options? There are two types of theme options. You have the global theme options on the Theme Options page and you have the individual options on individual pages. Global Theme Options This theme uses the Redux framework for the&nbs ...

Why am I not receiving registration/contact form emails? This is unlikely to be a theme issue and it is most likely server or plugin related.  To test this, activate the default Twenty Seventeen theme (don't worry this won't affect your site content). If the issues still ...

How do I add a BuddyPress cover image? Go to Settings > BuddyPress, click the Options tab and make sure Allow registered members to upload cover images is checked. Now go to your BuddyPress profile page, by clicking your username anywhe ...

My site is running slow, what can I do? Before blaming the theme there are a number of things that may be causing your site to slow down.  First ask yourself, does this issue occur when you are using any other theme? If it does, then it's probably a server or ...

How do I add a Favicon to my site? This is controlled by WordPress, not the theme. Go to Appearance > Customize > Site Identity > Site Icon.

After updating to WordPress 5.0 I can't use the WPBakery Page Builder? WordPress 5.0 introduced a new page editor called Gutenberg. Please ensure you have updated to the latest version of the theme and WPBakery Page Builder. To do this refer to your theme documentation.Once you've done this you ...

How do I stop my site reloading the fonts with a preload effect? This is known as async typography. To remove this preloading, in your child functions.php file add: function ghostpool_custom_async_typography() {     return false; } add_filter( 'ghostpool_asyn ...

I can't login because it says "Incorrect Captcha"? This is because you have activated the Google Captcha plugin but not set it up. If you don't want to use a captcha on the login form, go to Plugins > Installed Plugins and deactivated the Google Captcha plugin.  ...

How do I manually add a review score that is not an average of the multi criteria? I never recommend editing the parent theme files but if you really want to add your own review score manually without it being an average of the multiple ratings you've added do the following: Open lib/inc/ratings.php and ...

My plugins are automatically inserting content into my sidebar and footer? This is happening because you have enabled Visual Composer support via the Visual Sidebars Editor plugin, which allows you to insert Visual Composer elements in your sidebar and footer areas. If you don't need to display ...

How do I add hub categories to my navigation menus? Go to Appearance -> Menus and in the top-right corner click the Screen Options button and check the Hub Categories option. You will now be able to add hub categories to your menus.

How do I add a custom captcha to the pop login and register forms? In your child theme's functions.php add the following: function ghostpool_custom_captcha() {          /* Validation code goes here */ return $captcha; } function ghost ...

How do I change options on custom page templates and custom post types? To change the options on custom page templates and custom post types you should create a child theme and add the following to your functions.php file: function ghostpool_custom_init_variables() { // Custom page t ...

Why do I get a allowed/allocated memory size fatal error message? If you get a fatal error relating to allowed or allocated memory in order to fix this you’ll have to do two things: 1) Increase default WordPress memory limit: Using a FTP client, find the wp-config.php fil ...

How do I insert advertisements on my site? To insert advertisements in the header and footer go to the Theme Options page of your theme and locate the header and footer content options (not available on all themes). To insert advertisements in your sidebar ...

How do I modify the BuddyPress registration fields/template? BuddyPress provide documentation on how to modify the registration fields here: https://codex.buddypress.org/getting-started/guides/modifying-the-registration-form/ If you're using BuddyPress, then the registration ...

What SEO plugin do you recommend? All my themes work well with "Yoast SEO" WordPress plugin: https://wordpress.org/plugins/wordpress-seo/

How do I resize Google ads on my site? Visit the following site which explains how to make your Google ads responsive: http://www.labnol.org/internet/google-adsense-responsive-design/25252

How do I display the hub title in the browser on child pages when using WordPress SEO plugin? If you're using the WordPress SEO plugin it will overwrite the theme settings for how the page title is displayed in the browser. You can adjust the title display from SEO > Titles & Metas.To add the parent hub title t ...

How do I add/remove widgets and Visual Composer elements to the sidebar? 1) If you don't want to display Visual Composer elements in your sidebar go to Appearance > Sidebars Editor select the desired sidebars and click the green "Override widgets" button so it turns grey. This is essential if y ...

How do I change the user rating and/or number of votes? Install the following plugin: https://wordpress.org/plugins/show-hidden-post-meta/  Now edit the hub page with the user rating and/or votes you want to edit and scroll down to the Custom Fields panel and ...

How do I add new fonts to theme options backend? To add custom fonts to the Theme Options typography options you can do the following:Step 1: Upload your fonts with the format (.ttf, .otf, .woff, .eot, .woff2) to your child theme in the directory wp-content/themes/child-the ...

What size are the page header images? The page header image is a background image which is not a fixed width. If you are using the full width page header format then the image width will depend on the size of the browser window. I would suggest using an image of ...

I've updated the theme and my translations have disappeared? All the text relating to the theme options and custom Visual Composer elements have now been moved to the theme plugin. As a result you will need to translate this text again. I apologize for the inconvenience, this was ...

I can see shortcodes in my excerpts - how do I use custom excerpts? Excerpts do not support shortcodes or HTML, they just display unformatted text. By default excerpts will strip all the HTML tags but you'll see raw shortcodes so you'll need to use custom excerpts to remove the ...

How do I find my ThemeForest Item Purchase Code? To find your licence key/purchase code you need to log into your ThemeForest account and go to your “Downloads” page. Locate the relevant theme and click on the Download button and next on the License Certificate&nb ...

CDN images are not working on my site? The theme uses the Aqua Resizer script to resize/crop images to the selected size, this script only accepts images hosted on the same server as the site so CDN images will not work. In order to support CDN images you will ne ...

How do I convert a lot of my posts to review pages? You can use a plugin such as Convert Post Types plugin to convert one post type to another (such as posts to page) in bulk.

I can't update the theme - it says update failed? You must now use the Envato Market WordPress plugin to update the theme. When you do, sometimes you may see an update failed message. To fix this try the following: 1) Firstly, try clicking the update link again, s ...

How do I redirect back to the pages list after using the Automatic Hub Creation form? Open lib/inc/auto-hub-pages.php and find:wp_redirect( get_permalink( $hub_page_id ) );Replace with:wp_redirect( admin_url( '/edit.php?post_type=page' ) );

How do I show the back to top button on mobile/tablet devices? Go to Theme Options > Styling and in the CSS Code box add : @media only screen and (max-width: 1023px) {     .gp-theme #gp-to-top { display: block !important; opacity: 0.7 !important; ...

How I do I disable the WordPress Admin Bar for users? WordPress is adding the admin bar to your website, not the theme. You can use the following plugin to disable the admin bar: https://en-gb.wordpress.org/plugins/hide-admin-bar/ If you're using BuddyPress go to Settings ...

My translations are no longer working since the theme update? Sorry for the inconvenience, Envato has asked me to move certain features to the theme plugin. This means all the theme options and custom Visual Composer elements have been moved the theme plugin. You can now translate all t ...

I would like a refund? Before requesting a refund If you're having any issues with a theme you've just purchased this can be incredibly frustrating, however in most cases the issues can be quickly resolved. Please follow the steps in the document ...

Can a user delete their user rating? The theme does not support this feature by default so you'll need to installed the User Meta Manager plugin. Once you have installed and activated the plugin go to Users > User Meta Manager, find the desired user, click De ...

Why do I have so many different versions of the same image on my server? If you look in your uploads folder and see different versions of the same image this is perfectly normal. The theme crops each image to different sizes because these sizes are used in various places on your website. So you ma ...

I can't login after clicking my BuddyPress email activation link? The issue is the page URL contains the activation link which does not work with the popup modal login window. To fix this use the BP Autologin on Activation plugin which automatically logs the user in after clicking the email ...

How do I change the order of the hub tabs? To change the order of the hub tabs edit the menu order option in the Page Attributes panel on each child page. All pages have a value of 0 by default. The lower the number the more to the left the hub tab link will appear.

It says the theme is broken or missing a style sheet? If after installing the theme it says it is broken or the style sheet is missing it's nothing to worry. This is one of the most common errors new users to WordPress experience. Unzip the zip file that you downloaded from The ...

Why can't I see ratings in my Google search results? While the theme has full schema markup so Google can display the ratings in search results it can take quite a while for Google to crawl your site and even then they may decide not to display the ratings in their search resul ...

I can't save the Theme Options page? This error occurs because your server limits the amount of data that can be saved at one time. There are two ways to increase this limit: 1) Edit your php.ini file and increase the max_input_vars function to around 3000 e.g. ...

How can I remove the decimal points from my ratings? To remove the decimal points from your ratings open lib/inc/ratings.php and find each occurrence of number_format and change the 1 within the brackets to 0, so for example this: number_format( $GLOBALS['ghostpool ...

I can't change the site title and description on the homepage? If you're using the homepage imported from the demo data and have Yoast SEO activated then the site title is being pulled from this homepage. Edit the page, scroll down to the Yoast SEO panel and edit the Site Title field.

I cannot access the drop down menu links on Android devices? By default Android will redirect to the top level menu item link URL as soon as it is tapped. To display a submenu, users must tap, and without lifting their finger slide off of the menu item.

How do I open the affiliate button link in a new window? In your child theme's functions.php file add: function ghostpool_affiliate_link_target() { return '_blank'; } add_filter( 'gp_affiliate_link_target', 'ghostpool_affiliate_link_target' );

I cannot see any related posts? Related posts are only displayed if posts have one or more of the same post tags as the post you are viewing. To add post tags to posts, on the right-hand side of the post add your tags from the "Tags" panel.

How do I enable comments on pages? Go to Settings -> Discussion and make sure Allow people to post comments on new article is checked. Now on any page click the Screen Options button in the top right corner of the page and check the Discussion option. ...

WPBakery Page Builder says I need to activate a license? The full version of WPBakery Page Builder (previously known as Visual Composer) comes with this theme. You do not need to activate any license to use it. You only need a license for two reasons: 1) You want to receive a ...

How do I add comments to the parent hub page? Copy hub-template.php and to your child theme and find: </article> Above this add: <?php comments_template(); ?> Now go a hub page, edit it and click the Screen Options button in the top right corner of ...

Using Hub Fields With Foreign Characters If you're using a character set other than latin hub fields will not work by default. If you're using Cyrillic characters then you can use the following plugin https://wordpress.org/plugins/cyr3lat/, otherwise read below: Go ...