To increase the PHP Maximum Execution Time do the following:
Step 1: Locate the .htaccess file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you can’t find it see why you can’t find the .htaccess file and how to find it or if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your .htaccess file:
php_value max_execution_time 180
Step 3: Now save the file.
Note: If you still get the error, try increasing the value to 600.
Step 1: If you're not able to edit .htaccess file manually, then you can install and activate the WP Maximum Execution Time Exceeded plugin. That’s all. The plugin works out of the box and increases the maximum execution time to 300 seconds.
To increase the PHP Memory Limit do the following:
Step 1: Locate the wp-config.php file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your wp-config.php file just before the line that says “That’s all, stop editing! Happy blogging.”:
define( 'WP_MEMORY_LIMIT', '256M' );
Step 3: Now save the file.
Note: If this solution does not work then this means your web hosting service provider does not allow WordPress to increase PHP memory limit. You will need to ask your web host to increase this limit for you.
Step 1: Locate the php.ini file inside the /wp-admin directory using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your .php.ini file:
memory_limit 256MB;
Step 1: Locate the .htaccess file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you can’t find it see why you can’t find the .htaccess file and how to find it or if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your .htaccess file:
php_value memory_limit 256M
Step 3: Now save the file.
Note: If you encounter any errors while trying to set the memory limit using these two methods then it means your hosting provider has locked this setting and you will have to contact them to increase this limit.
Maximum input vars limit the number of input variables which affect menus and theme options in the Aardvark theme. To increase the Maximum input vars do the following:
Step 1: Locate the .htaccess file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you can’t find it see why you can’t find the .htaccess file and how to find it or if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in .htaccess file:
php_value max_input_vars 1000 php_value suhosin.get.max_vars 1000 php_value suhosin.post.max_vars 1000 php_value suhosin.request.max_vars 1000
Step 3: Now save the file.
Step 1: Locate the php.ini file inside the /wp-admin directory using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your .php.ini file:
max_input_vars = 1000 suhosin.get.max_vars = 1000 suhosin.post.max_vars = 1000 suhosin.request.max_vars = 1000
Step 3: Now save the file.
Step 4: If you still have issues, look for this file in your root directory and make the same changes.
The theme requires at least PHP 7.3 or above because this is what WordPress itself recommends.
In most cases you cannot update the PHP version yourself and need to contact your host about this. The upgrade process is easy and should be something your host can do for you without impacting your website or charging you a fee. Here's an email you can send to your hosting company:
Dear host,
I'm running a site on one of your servers and WordPress has listed PHP 7.2 as the recommended version on their requirements page: https://wordpress.org/about/requirements/
Can you please let me know if my hosting supports PHP 7.2 or higher and how I can upgrade?
Looking forward to your reply.
If you have a VPS server, see How to upgrade from PHP 5.
If your host doesn't support PHP 5.6 or higher, you will need to find a host that does. We recommend DreamHost which supports PHP 5.6 or higher. If you contact another host, be sure to ask them which PHP version your website will run on before purchasing.
To increase the WordPress Upload Limit do the following:
Step 1: Locate the php.ini file inside the wp-admin directory (if you’re not sure how to do this, ignore the steps below and contact your webhost who can do this for you).
Step 2: Find the following line in your php.ini file:
upload_max_filesize
Step 3: Increase the value to 64MB or higher and save the file.
Step 4: If you still have issues, look for this file in your root directory and make the same changes.
To increase the Post Maximum Size do the following:
Step 1: Locate the php.ini file inside the /wp-admin directory using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Find the following line in your php.ini file:
post_max_size
Step 3: Increase the value to 64MB or higher and save the file.
Step 4: If you still have issues, look for this file in your root directory and make the same changes.
Step 1: Go to WPBakery Page Builder > Role Manager.
Step 2: From the Post types dropdown menu select "Custom" and check all the post types you want to show the page builder editor on, including "gpur-template" for review templates.
Step 3: Click Save Changes.
If a WPBakery Page Builder update is available you will see a notice in your dashboard. Unless you purchased the plugin separately you cannot update the plugin automatically. You will need to wait for a theme update to be released which will include the updated version of the WPBakery Page Builder which you can then update from Appearance > Install Plugins.
Step 1: Go to Elementor > Settings.
Step 2: From the Post Types checkboxes check all the post types you want to show the page builder editor on, including "Review Templates".
Step 3: Click Save Changes.
If you're only seeing shortcodes on review templates and can't edit the page with WPBakery Page Builder go to WPBakery Page Builder > Role Manager and from the Post types dropdown menu select "Custom" so you can check the "gpur-template" checkbox.
If you're having any issues with a theme you've just purchased this can be incredibly frustrating, however in most cases the issues can be quickly resolved.
If you have not yet downloaded the theme you can request a refund, no questions asked, from: https://themeforest.net/refund_requests/new
If you have downloaded the theme this means you now have a copy of the theme and will only be eligible for a refund if it meets one or more of the following criteria:
Before I can issue a refund I need to determine that the theme is causing your issues (in most refund request cases, it turns out not to be).
To do this please open a support ticket at https://ghostpool.ticksy.com and describe your problems in as much detail as possible, providing any error messages you receive and the steps to replicate the problem.
If it does turn out to be a theme issue and I cannot fix it, you will be issued with a full refund.
You will not receive a refund in the following situations:
Excerpts do not support shortcodes or HTML, they just display unformatted text. By default excerpts will strip all the HTML tags but you'll see raw shortcodes so you'll need to use custom excerpts to remove these. To do this edit the desired post or page, click the Screen Options button in the top right corner and check Excerpt. Now scroll down to Excerpt panel to add your custom excerpt.
To find the cause of the issue(s) please do the following:
Ensure you using the latest version of the theme and required plugins. We will not look at any issues if you haven’t updated these. To update the theme and required plugins please refer to the theme documentation.
If updating the theme/plugins didn't fix the issue go to Appearance > Themes and activate the Twenty Twenty-One theme and see if the issue(s) still occur. If your site has visitors you can use the Theme Test Drive plugin so your users don’t see the theme you’ve switched to.
If the issue(s) still occur this means the theme is not causing the issue and this is probably a general WordPress or plugin issue.
To see if it is a plugin issue deactivate all activated plugins (except the plugins that are needed to test the issues). If this fixes the issue(s) this means the theme is not the cause. Reactivate the plugins one by one or in groups so you can identify which plugins are responsible.
If the issue only occurs when this theme is activated it looks like the theme is responsible. Please provide WordPress admin access and I'll take a closer look.
You may want to install the default WordPress theme in order to see if an issue still occurs when switching themes.
To install the default WordPress theme do the following:
You are seeing this error because the theme is too big to be uploaded to your site. This is because your web host has set one of the following too low:
- PHP Memory Limit (should be 256MB or higher)
- Post Maximum Size (should be 64MB or higher)
- WordPress Upload Limit (should be 64MB or higher)
Follow the links for how to increase each of these values.
Alternatively you can upload the theme through an FTP client or file manager in your cPanel. To set up an FTP client refer to the WordPress documentation on this http://codex.wordpress.org/FTP_Clients.
Once you have set up your FTP client upload the aardvark theme folder to /wp-content/themes/ directory on your server.
In certain versions of ImageMagick there is a problem when trying to import the demo images and the system becomes extremely slow. This causes the demo importer to never complete. You can use a workaround to fix this as follows:
Access the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel where your .htaccess is located. If you can’t find it, then look at this article on why you can’t find the .htaccess file and how to find it.
Next, add this line to your .htaccess file:
SetEnv MAGICK_THREAD_LIMIT 1
This code limits the number of cores using MAGICK_THREAD_LIMIT which is used when uploading the demo images.
Sometimes your server rewrite rules need flushing. To do this go to Settings -> Permalinks and save the page.
In some cases you may need to change the permalink structure. To do this in the Custom Structure field add the following:
/%category%/%postname%/
Now save the page.
You are getting this error because both your theme and the plugin are loading the TGM plugin class. It looks like the theme you are using is not checking if this class has already been loaded.
Add the following to your child theme's functions.php file so you only load the theme's version:
add_filter( 'gpur_load_tgm_class', '__return_false' );
To find your licence key/purchase code you need to log into your ThemeForest account and go to your “Downloads” page.
Locate the relevant theme and click on the Download button and next on the License Certificate & purchase code link in drop-down menu.
After you have downloaded the certificate you can open it in a text editor such as Notepad and copy the Item Purchase Code.
There are two ways to add custom fields depending on if you're using the Gutenberg Editor or Classic Editor.
If the fields are hidden use the Show Hidden Post Meta plugin to show hidden fields.