Ultimate Reviewer

1. Increasing PHP Maximum Execution Time

2. Increasing PHP Memory Limit

3. Increasing Maximum Input Vars

4. Updating your PHP version

5. Increasing WordPress Upload Limit

6. Increasing Post Maximum Size

7. Adding WPBakery Page Builder editor to review templates

8. Updating WPBakery Page Builder with the theme

9. Adding Elementor editor to review templates

10. How to add custom fields

11. Limit the number of cores using MAGICK_THREAD_LIMIT

12. I would like a refund?

13. Can't edit review templates with WPBakery Page Builder

14. Finding the cause of your issue(s)

15. "The link you followed has expired. Please try again." error

16. I get a Page Not Found error when I click on links?

17. How to install the default Twenty-Twenty * themes?

18. I get an error of type E_ERROR from class-tgm-plugin-activation.php

19. How do I find my ThemeForest Item Purchase Code?

20. I can see shortcodes in my excerpts - how do I use custom excerpts?

To increase the PHP Maximum Execution Time do the following:

Method 1: Editing .htaccess File Manually

Step 1: Locate the .htaccess file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you can’t find it see why you can’t find the .htaccess file and how to find it or if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).

Step 2: Paste this code in your .htaccess file:

php_value max_execution_time 180

Step 3: Now save the file.

Note: If you still get the error, try increasing the value to 600.

Method 2: Using A Plugin

Step 1: If you're not able to edit .htaccess file manually, then you can install and activate the WP Maximum Execution Time Exceeded plugin. That’s all. The plugin works out of the box and increases the maximum execution time to 300 seconds.

To increase the PHP Memory Limit do the following:

Method 1: Increasing Memory Limit In wp-config.php File

Step 1: Locate the wp-config.php file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).

Step 2: Paste this code in your wp-config.php file just before the line that says “That’s all, stop editing! Happy blogging.”:

define( 'WP_MEMORY_LIMIT', '256M' );

Step 3: Now save the file.

Note: If this solution does not work then this means your web hosting service provider does not allow WordPress to increase PHP memory limit. You will need to ask your web host to increase this limit for you.

Method 2: Increasing Memory Limit In php.in File

Step 1: Locate the php.ini file inside the /wp-admin directory using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).

Step 2: Paste this code in  your .php.ini file:

memory_limit 256MB;

Method 3: Increasing Memory Limit In .htaccess File

Step 1: Locate the .htaccess file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you can’t find it see why you can’t find the .htaccess file and how to find it or if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).

Step 2: Paste this code in your .htaccess file:

php_value memory_limit 256M

Step 3: Now save the file.

Note: If you encounter any errors while trying to set the memory limit using these two methods then it means your hosting provider has locked this setting and you will have to contact them to increase this limit.

Maximum input vars limit the number of input variables which affect menus and theme options in the Aardvark theme. To increase the Maximum input vars do the following:

Method 1: Increasing Max Input Vars In .htaccess File

Step 1: Locate the .htaccess file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you can’t find it see why you can’t find the .htaccess file and how to find it or if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).

Step 2: Paste this code in .htaccess file:

php_value max_input_vars 1000
php_value suhosin.get.max_vars 1000
php_value suhosin.post.max_vars 1000
php_value suhosin.request.max_vars 1000

Step 3: Now save the file.

Method 2: Increasing Max Input Vars In php.ini File

Step 1: Locate the php.ini file inside the /wp-admin directory using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).

Step 2: Paste this code in  your .php.ini file:

max_input_vars = 1000
suhosin.get.max_vars = 1000
suhosin.post.max_vars = 1000
suhosin.request.max_vars = 1000

Step 3: Now save the file.

Step 4: If you still have issues, look for this file in your root directory and make the same changes.

The theme requires at least PHP 7.3 or above because this is what WordPress itself recommends.

Updating Your PHP Version

In most cases you cannot update the PHP version yourself and need to contact your host about this. The upgrade process is easy and should be something your host can do for you without impacting your website or charging you a fee. Here's an email you can send to your hosting company:

Dear host,

I'm running a site on one of your servers and WordPress has listed PHP 7.2 as the recommended version on their requirements page: https://wordpress.org/about/requirements/

Can you please let me know if my hosting supports PHP 7.2 or higher and how I can upgrade?

Looking forward to your reply.

VPS Server

If you have a VPS server, see How to upgrade from PHP 5.

My Host Doesn't Support PHP 5.6

If your host doesn't support PHP 5.6 or higher, you will need to find a host that does. We recommend DreamHost which supports PHP 5.6 or higher. If you contact another host, be sure to ask them which PHP version your website will run on before purchasing.

To increase the WordPress Upload Limit do the following:

Step 1: Locate the php.ini file inside the wp-admin directory (if you’re not sure how to do this, ignore the steps below and contact your webhost who can do this for you).

Step 2: Find the following line in your php.ini file:

upload_max_filesize

Step 3: Increase the value to 64MB or higher and save the file.

Step 4: If you still have issues, look for this file in your root directory and make the same changes.

To increase the Post Maximum Size do the following:

Step 1: Locate the php.ini file inside the /wp-admin directory using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).

Step 2: Find the following line in your php.ini file:

post_max_size

Step 3: Increase the value to 64MB or higher and save the file.

Step 4: If you still have issues, look for this file in your root directory and make the same changes.

Step 1: Go to WPBakery Page Builder > Role Manager.

Step 2: From the Post types dropdown menu select "Custom" and check all the post types you want to show the page builder editor on, including "gpur-template" for review templates.

Step 3: Click Save Changes.

If a WPBakery Page Builder update is available you will see a notice in your dashboard. Unless you purchased the plugin separately you cannot update the plugin automatically. You will need to wait for a theme update to be released which will include the updated version of the WPBakery Page Builder which you can then update from Appearance > Install Plugins.

Step 1: Go to Elementor > Settings.

Step 2: From the Post Types checkboxes check all the post types you want to show the page builder editor on, including "Review Templates".

Step 3: Click Save Changes.

There are two ways to add custom fields depending on if you're using the Gutenberg Editor or Classic Editor.

If the fields are hidden use the Show Hidden Post Meta plugin to show hidden fields.

Gutenberg Editor

1. Edit or create a new post and click Options button in the top right corner. 
2. Select Preferences from the dropdown menu to open the Preferences window.
3. Click the Panels tab and then enable the Custom fields option - reload the page when asked to.

4. Once the page is reloaded scroll down to the bottom of the page where you will see a new Custom Fields panel.
5. Click the Enter New link and then give your custom field a name and the value you want to display.
6. Finally click the Add Custom Field button.

Classic Editor

1. Edit or create a new post and click Screen Options button in the top right corner. 
2. Check the Custom Fields option.

3. Scroll down to the bottom of the page where you will see a new Custom Fields panel.
4. Click the Enter new link and then give your custom field a name and the value you want to display.
5. Finally click the Add Custom Field button.

In certain versions of ImageMagick there is a problem when trying to import the demo images and the system becomes extremely slow. This causes the demo importer to never complete. You can use a workaround to fix this as follows:

Access the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel where your .htaccess is located. If you can’t find it, then look at this article on why you can’t find the .htaccess file and how to find it.

Next, add this line to your .htaccess file:

SetEnv MAGICK_THREAD_LIMIT 1

This code limits the number of cores using MAGICK_THREAD_LIMIT which is used when uploading the demo images.

Before requesting a refund

If you're having any issues with a theme you've just purchased this can be incredibly frustrating, however in most cases the issues can be quickly resolved.

• Please follow the steps in the documentation for how to setup and use the theme correctly: https://ghostpool.com/documentation/aardvark/support/refunds/
• If you run into any issues check out the articles section: https://ghostpool.ticksy.com/articles/
• If you still have an issue please open a ticket on the support site at: https://ghostpool.ticksy.com Please describe your problems in as much detail as possible, providing any error messages you receive.

How to request a refund

If you have not yet downloaded the theme you can request a refund, no questions asked, from: https://themeforest.net/refund_requests/new

If you have downloaded the theme this means you now have a copy of the theme and will only be eligible for a refund if it meets one or more of the following criteria:

• Item is "not as described"
• Item doesn't work the way it should
• Item has a security vulnerability
• Item support is promised but not provided

Refund process

Before I can issue a refund I need to determine that the theme is causing your issues (in most refund request cases, it turns out not to be).

To do this please open a support ticket at https://ghostpool.ticksy.com and describe your problems in as much detail as possible, providing any error messages you receive and the steps to replicate the problem.

If it does turn out to be a theme issue and I cannot fix it, you will be issued with a full refund.

Why a refund will not given

You will not receive a refund in the following situations:

• you don't want it after you've downloaded it;
• the item did not meet your expectations;
• you simply change your mind;
• you bought an item by mistake;
• you do not have sufficient expertise to use the item;
• you ask for goodwill; or
• you can no longer access the item because it has been removed (Envato advise you to download items as soon as you have purchased them to avoid this situation).

If you're only seeing shortcodes on review templates and can't edit the page with WPBakery Page Builder go to WPBakery Page Builder > Role Manager and from the Post types dropdown menu select "Custom" so you can check the "gpur-template" checkbox.

To find the cause of the issue(s) please do the following:

1. Update The Theme/Plugins

Ensure you using the latest version of the theme and required plugins. We will not look at any issues if you haven’t updated these. To update the theme and required plugins please refer to the theme documentation.

2. Switch Themes

If updating the theme/plugins didn't fix the issue go to Appearance > Themes and activate the Twenty Twenty-One theme and see if the issue(s) still occur.  If your site has visitors you can use the Theme Test Drive plugin so your users don’t see the theme you’ve switched to.

If the issue(s) still occur this means the theme is not causing the issue and this is probably a general WordPress or plugin issue.

3. Deactivate All Plugins

To see if it is a plugin issue deactivate all activated plugins (except the plugins that are needed to test the issues). If this fixes the issue(s) this means the theme is not the cause. Reactivate the plugins one by one or in groups so you can identify which plugins are responsible.

4. If the theme is responsible

If the issue only occurs when this theme is activated it looks like the theme is responsible. Please provide WordPress admin access and I'll take a closer look.

You are seeing this error because the theme is too big to be uploaded to your site. This is because your web host has set one of the following too low:

- PHP Memory Limit (should be 256MB or higher)

- Post Maximum Size (should be 64MB or higher)

- WordPress Upload Limit (should be 64MB or higher)

Follow the links for how to increase each of these values.

Alternatively you can upload the theme through an FTP client or file manager in your cPanel. To set up an FTP client refer to the WordPress documentation on this http://codex.wordpress.org/FTP_Clients.

Once you have set up your FTP client upload the aardvark theme folder to /wp-content/themes/ directory on your server.

Sometimes your server rewrite rules need flushing. To do this go to Settings -> Permalinks and save the page.

In some cases you may need to change the permalink structure. To do this in the Custom Structure field add the following:

/%category%/%postname%/

Now save the page.

You may want to install the default WordPress theme in order to see if an issue still occurs when switching themes. 

To install the default WordPress theme do the following:

1. Go to the "Appearance" section on the left-hand side menu, and then click on "Themes". This will take you to the themes management page.
2. At the top of the themes page, you'll see an option called "Add New". Click on it.
3. In the "Add Themes" page, you'll see a search bar on the right - search for "Twenty Twenty Four".
4. Hover over the theme and you'll see an "Install" button. Click on it to begin the installation process.
5. After the installation is complete, you'll see an "Activate" button. Click on it to activate the theme on your WordPress site.

You are getting this error because both your theme and the plugin are loading the TGM plugin class. It looks like the theme you are using is not checking if this class has already been loaded.

Add the following to your child theme's functions.php file so you only load the theme's version:

add_filter( 'gpur_load_tgm_class', '__return_false' );

To find your licence key/purchase code you need to log into your ThemeForest account and go to your “Downloads” page.

Locate the relevant theme and click on the Download button and next on the License Certificate & purchase code link in drop-down menu.

After you have downloaded the certificate you can open it in a text editor such as Notepad and copy the Item Purchase Code.

Excerpts do not support shortcodes or HTML, they just display unformatted text. By default excerpts will strip all the HTML tags but you'll see raw shortcodes so you'll need to use custom excerpts to remove these. To do this edit the desired post or page, click the Screen Options button in the top right corner and check Excerpt. Now scroll down to Excerpt panel to add your custom excerpt.