To find the cause of the issue(s) please do the following:
Ensure you using the latest version of the theme and required plugins. We will not look at any issues if you haven’t updated these. To update the theme and required plugins please refer to the theme documentation.
If updating the theme/plugins didn't fix the issue go to Appearance > Themes and activate the Twenty Twenty-One theme and see if the issue(s) still occur. If your site has visitors you can use the Theme Test Drive plugin so your users don’t see the theme you’ve switched to.
If the issue(s) still occur this means the theme is not causing the issue and this is probably a general WordPress or plugin issue.
To see if it is a plugin issue deactivate all activated plugins (except the plugins that are needed to test the issues). If this fixes the issue(s) this means the theme is not the cause. Reactivate the plugins one by one or in groups so you can identify which plugins are responsible.
If the issue only occurs when this theme is activated it looks like the theme is responsible. Please provide WordPress admin access and I'll take a closer look.
Maximum input vars limit the number of input variables which affect menus and theme options in the Aardvark theme. To increase the Maximum input vars do the following:
Step 1: Locate the .htaccess file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you can’t find it see why you can’t find the .htaccess file and how to find it or if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in .htaccess file:
php_value max_input_vars 1000 php_value suhosin.get.max_vars 1000 php_value suhosin.post.max_vars 1000 php_value suhosin.request.max_vars 1000
Step 3: Now save the file.
Step 1: Locate the php.ini file inside the /wp-admin directory using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your .php.ini file:
max_input_vars = 1000 suhosin.get.max_vars = 1000 suhosin.post.max_vars = 1000 suhosin.request.max_vars = 1000
Step 3: Now save the file.
Step 4: If you still have issues, look for this file in your root directory and make the same changes.
If after installing the theme it says it is broken or the style sheet is missing it's nothing to worry. This is one of the most common errors new users to WordPress experience. To upload the theme correctly do the following:
If you're having any issues with a theme you've just purchased this can be incredibly frustrating, however in most cases the issues can be quickly resolved.
If you have not yet downloaded the theme you can request a refund, no questions asked, from: https://themeforest.net/refund_requests/new
If you have downloaded the theme this means you now have a copy of the theme and will only be eligible for a refund if it meets one or more of the following criteria:
Before I can issue a refund I need to determine that the theme is causing your issues (in most refund request cases, it turns out not to be).
To do this please open a support ticket at https://ghostpool.ticksy.com and describe your problems in as much detail as possible, providing any error messages you receive and the steps to replicate the problem.
If it does turn out to be a theme issue and I cannot fix it, you will be issued with a full refund.
You will not receive a refund in the following situations:
This is a general WordPress option that can be found under Settings -> General -> Anyone can register.
If you're using BuddyPress the register page should have been created automatically. If it has not, create a new page called "Register" and publish it. Now go to Settings -> BuddyPress -> Pages and select this page from the Registration dropdown menu. Now you can link to this page in your menus from Appearance > Menus.
WordPress is adding the admin bar to your website, not the theme. You can use the following plugin to disable the admin bar: https://en-gb.wordpress.org/plugins/hide-admin-bar/
If you're using BuddyPress go to Settings > BuddyPress > Options and disable the Toolbar option.
You are seeing this error because the theme is too big to be uploaded to your site. This is because your web host has set one of the following too low:
- PHP Memory Limit (should be 256MB or higher)
- Post Maximum Size (should be 64MB or higher)
- WordPress Upload Limit (should be 64MB or higher)
Follow the links for how to increase each of these values.
Alternatively you can upload the theme through an FTP client or file manager in your cPanel. To set up an FTP client refer to the WordPress documentation on this http://codex.wordpress.org/FTP_Clients.
Once you have set up your FTP client upload the aardvark theme folder to /wp-content/themes/ directory on your server.
In your child theme's functions.php file add the following:
function ghosptool_translate_months( $date ) {
// Add all months you want translated
$current_months = array( 'January', 'February', 'March', 'etc' );
// Add all your translated months in same order with their counterparts
$translated_months = array( 'Enero', 'Febero', 'Marzo', 'etc' );
$translated_date = str_ireplace( $current_months, $translated_months, $date );
return $translated_date;
}
add_filter( 'ghostpool_post_meta_release_date', 'ghosptool_translate_months' );
This is unlikely to be a theme issue and it is most likely server or plugin related.
To test this, activate the default Twenty Twenty-One theme (don't worry this won't affect your site content). If the issues still occur this means the theme is not causing the issue. Make sure whatever plugin you're using is set up correctly and that you have no typos in your email address.
If your server does not allow emails to be sent out try using the following plugin:
https://en-gb.wordpress.org/plugins/wp-mail-smtp/
For BuddyPress emails you will also need to add the following to your functions.php file:
add_filter( 'bp_email_use_wp_mail', '__return_true' );
In the Elementor editor in the bottom left hand corner click the Responsive Mode icon to change the display from desktop to tablet or mobile.
You can now change the styling for the display you've switched to and access elements that may have been hidden.
Also check out this video on how to use responsive editing in Elementor.
To increase the PHP Memory Limit do the following:
Step 1: Locate the wp-config.php file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your wp-config.php file just before the line that says “That’s all, stop editing! Happy blogging.”:
define( 'WP_MEMORY_LIMIT', '256M' );
Step 3: Now save the file.
Note: If this solution does not work then this means your web hosting service provider does not allow WordPress to increase PHP memory limit. You will need to ask your web host to increase this limit for you.
Step 1: Locate the php.ini file inside the /wp-admin directory using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your .php.ini file:
memory_limit 256MB;
Step 1: Locate the .htaccess file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you can’t find it see why you can’t find the .htaccess file and how to find it or if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your .htaccess file:
php_value memory_limit 256M
Step 3: Now save the file.
Note: If you encounter any errors while trying to set the memory limit using these two methods then it means your hosting provider has locked this setting and you will have to contact them to increase this limit.
To add your own option fields below posts/pages add the following to your child theme's functions.php file:
function ghostpool_custom_meta_boxes( $settings ) {
$custom = array(
array(
'id' => 'gp_setting_id_2',
'title' => esc_html__( 'Setting Name 1', 'ghostpool-core' ),
'type' => 'text',
'desc' => esc_html__( 'Description text 2.', 'ghostpool-core' ),
),
array(
'id' => 'gp_setting_id_1',
'title' => esc_html__( 'Setting Name 2', 'ghostpool-core' ),
'type' => 'select',
'desc' => esc_html__( 'Description text 2.', 'ghostpool-core' ),
'options' => array(
'option_1' => esc_html__( 'Option 1', 'ghostpool-core' ),
'option_2' => esc_html__( 'Option 2', 'ghostpool-core' ),
'option_3' => esc_html__( 'Option 3', 'ghostpool-core' ),
),
),
);
$settings[] = array(
'id' => 'gp-custom-settings',
'title' => esc_html__( 'Custom Settings', 'aardvark' ),
'post_types' => array( 'all' ),
'exclude_post_types' => array( 'elementor_library', 'gp_theme_template' ),
'position' => 'normal',
'priority' => 'high',
'section' => $custom
);
return $settings;
}
add_filter( 'ghostpool_metaboxes_settings', 'ghostpool_custom_meta_boxes' );
Replacing "gp_setting_id_1" and gp_setting_id_2 with your own IDs. Also change the title, field type and desc for each settings.
If ordering posts by views the theme will order by daily views but you can also order by weekly, monthly and all time views. To do this activate the Magzine Child theme and in the child theme's functions.php file add:
function ghostpool_custom_views_order() {
return 'views_weekly';
}
add_filter( 'ghostpool_most_views_meta_key', 'ghostpool_custom_views_order' );
add_filter( 'ghostpool_least_views_meta_key', 'ghostpool_custom_views_order' );
You can use: views_total, views_monthly views_weekly, views_daily
Go to Plugins > Add New and search for "Advanced Custom Fields". Install and activate this plugin.
In your child theme's functions.php file add:
function ghostpool_shortcode_meta( $value, $name ) {
if ( get_field( $name ) ) {
return do_shortcode( get_field( $name ) );
} else {
return $value;
}
}
add_filter( 'ghostpool_post_meta_custom_field', 'ghostpool_shortcode_meta', 10, 2 );
Now you can use the Post Meta element. Set the Type setting to Custom Field and in the Custom Field Name give the name of the custom field you'll be adding your shortcode to.
On the desired post create a new custom field with the name you used above and the value as the shortcode.
You may want to install the default WordPress theme in order to see if an issue still occurs when switching themes.
To install the default WordPress theme do the following:
If you can't see any of the theme icons such as for ratings or the page loader, gGo to Elementor > Settings > Features and disable the Inline Font Icons option.
To increase the WordPress Upload Limit do the following:
Step 1: Locate the php.ini file inside the wp-admin directory (if you’re not sure how to do this, ignore the steps below and contact your webhost who can do this for you).
Step 2: Find the following line in your php.ini file:
upload_max_filesize
Step 3: Increase the value to 64MB or higher and save the file.
Step 4: If you still have issues, look for this file in your root directory and make the same changes.
To increase the Post Maximum Size do the following:
Step 1: Locate the php.ini file inside the /wp-admin directory using an FTP client or file manager in your web hosting control panel (if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Find the following line in your php.ini file:
post_max_size
Step 3: Increase the value to 64MB or higher and save the file.
Step 4: If you still have issues, look for this file in your root directory and make the same changes.
Sometimes your server rewrite rules need flushing. To do this go to Settings -> Permalinks and save the page.
In some cases you may need to change the permalink structure. To do this in the Custom Structure field add the following:
/%category%/%postname%/
Now save the page.
If you've added good and bad points, ratings, a summary or any of the other options in the page settings and you don't see them on the frontend this is because the template this page uses does not contain the relevant element.
Below is an example of how to display the Good/Bad points on your page.
Go to GhostPool Core > Display Conditions and under Page Templates make sure you have a template set for the Entire Site condition. This template must contain the Post Content element so it loads the_content filter.
If after updating to BuddyPress 12.1.1 your website won't load or you're getting a fatal error similar to this:
PHP Fatal error: Uncaught Error: Call to undefined function bp_core_get_user_domain()
It is likely a conflict with bbPress or another BuddyPress compatible plugin.
Install the BP Classic plugin to fix this issue.
This will happen if you've added a Comment element to an end point tab. To fix this you also need to add a Comment element to the main page (your hub page tab). You can hide this Comment element by editing the Comment element, click the Advanced tab, under the Responsive toggle enable Hide option for all sizes.
All my themes work well with "Yoast SEO" WordPress plugin: https://wordpress.org/plugins/wordpress-seo/
If you're using profile filters to filter which members are shown in your Members Directory you may still want to see all members from the admin account.
To do this make sure you're using version 2.14 of the theme and GhostPool Core plugin, and then add the following to your child theme's functions.php file:
add_filter( 'ghostpool_show_all_members_if_admin', function() {
return true;
});The breadcrumbs shown in the demo are added by the Yoast WordPress SEO plugin. Install this plugin and then go to SEO -> Search Appearance and click the Breadcrumbs tab and click Enabled.
This is a core WordPress option and not part of the theme. Go to Appearance > Customize > Site Identity > Site Icon to change the favicon.
Go to GhostPool Core > Site Settings > Layout > Page Loader.
To manually edit the user rating on a post add the following to your child theme's functions.php file:
function ghostpool_update_average_user_rating() {
$post_id = 123;
$rating_data = array();
$rating_data['average_rating'] = 7;
$rating_data['rating_sum'] = 100; // Total of all the user ratings added together
$rating_data['user_votes'] = 1;
$rating_data['criteria'] = array(
array( 'criterion' => 'Criterion 1', 'rating' => 5 ),
array( 'criterion' => 'Criterion 2', 'rating' => 2 ),
array( 'criterion' => 'Criterion 3', 'rating' => 3 ),
);
update_post_meta( $post_id, 'gp_post_user_rating_data', $rating_data );
update_post_meta( $post_id, 'gp_average_user_rating', $rating_data['average_rating'] );
update_post_meta( $post_id, 'gp_user_votes', $rating_data['user_votes'] );
}
add_action( 'init', 'ghostpool_update_average_user_rating' );
Edit the post ID, average rating, rating sum, user votes and criterion data to what you want. If the post has no criteria ratings replace this with:
$rating_data['criteria'] = array();
Now go to your post and refresh the page. Once the user rating has been updated remove this code from your functions.php file.
In order to use Disqus or other third party comment plugins you may need to disable the theme's own comment features. To do this go to Elementor > Settings > Advanced and disable the Theme Comment Features option.
The theme requires at least PHP 7.3 or above because this is what WordPress itself recommends.
In most cases you cannot update the PHP version yourself and need to contact your host about this. The upgrade process is easy and should be something your host can do for you without impacting your website or charging you a fee. Here's an email you can send to your hosting company:
Dear host,
I'm running a site on one of your servers and WordPress has listed PHP 7.2 as the recommended version on their requirements page: https://wordpress.org/about/requirements/
Can you please let me know if my hosting supports PHP 7.2 or higher and how I can upgrade?
Looking forward to your reply.
If you have a VPS server, see How to upgrade from PHP 5.
If your host doesn't support PHP 5.6 or higher, you will need to find a host that does. We recommend DreamHost which supports PHP 5.6 or higher. If you contact another host, be sure to ask them which PHP version your website will run on before purchasing.
To find your licence key/purchase code you need to log into your ThemeForest account and go to your “Downloads” page.
Locate the relevant theme and click on the Download button and next on the License Certificate & purchase code link in drop-down menu.
After you have downloaded the certificate you can open it in a text editor such as Notepad and copy the Item Purchase Code.
To increase the PHP Maximum Execution Time do the following:
Step 1: Locate the .htaccess file inside the root of your WordPress installation (located in the same folder as your /wp-content/ and /wp-admin/ directories) using an FTP client or file manager in your web hosting control panel (if you can’t find it see why you can’t find the .htaccess file and how to find it or if you’re not sure how to do this, ignore the steps below and contact your web host who can do this for you).
Step 2: Paste this code in your .htaccess file:
php_value max_execution_time 180
Step 3: Now save the file.
Note: If you still get the error, try increasing the value to 600.
Step 1: If you're not able to edit .htaccess file manually, then you can install and activate the WP Maximum Execution Time Exceeded plugin. That’s all. The plugin works out of the box and increases the maximum execution time to 300 seconds.
Step 1: Go to Appearance > Menus and create or edit an existing menu.
Step 2: Click the Screen Options tab in the top right corner of the page and make sure the BuddyPress Member option is checked.
Step 3: Now scroll down the page and you will see a BuddyPress tab where you can add BuddyPress profile links to your selected menu.
The web hosting details display on the right is generated from custom fields. To add/edit/delete these custom fields on your posts see:
Now you can use the following custom field names and set the values to whatever you want to display.
There are two ways to add custom fields depending on if you're using the Gutenberg Editor or Classic Editor.
If the fields are hidden use the Show Hidden Post Meta plugin to show hidden fields.
